At SupplyDash, we’re committed to providing high-quality tools, supplies, and equipment to support UK tradespeople and DIYers. If you’re not fully satisfied with your purchase, our Refund and Returns Policy ensures a smooth and transparent process.

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 1. Eligibility for Returns

1.Products can be returned within 30 days of delivery.
2.Items must be **unused, in original packaging, and in resalable condition**.
3.Proof of purchase (order number or receipt) is required.
4.Certain products, such as **custom orders, clearance items, and perishable goods**, are non-refundable.

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2. Return Process

1. Request a Return
Contact our customer support team at **[support@supplydash.co.uk](mailto:support@supplydash.co.uk) or call +44 (0) 333-123-1233 within 30 days of delivery.

2. Return Authorization
We’ll provide you with a return authorization and instructions on how to send the item back.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

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3. Refunds

1.Once your return is received and inspected, we’ll notify you by email.
2. Approved refunds will be processed within **5–10 business days** to your original payment method.
3.Delivery charges are non-refundable (unless the return is due to our error or a faulty product).

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4 Exchanges

* If you wish to exchange a product (e.g., for a different size or model), please request a return and place a new order for the replacement item.

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 5 Damaged, Defective, or Incorrect Items

1. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
2. SupplyDash will cover the full cost of return shipping and issue either a replacement or full refund.

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6 Non-Returnable Items

The following cannot be returned:

1.Opened consumables (e.g., drill bits, adhesives, safety masks)
2.Custom-cut or made-to-order products
3.Clearance or final sale items

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7 Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to our team:

📧 **Email:** [support@supplydash.co.uk](mailto:support@supplydash.co.uk)
📞 **Phone:** +44 (0) 333-123-1233
🏢 **Address:** SupplyDash, 451 Wall Street, UK, London

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✅ This policy is designed to give customers confidence while protecting your business from unfair returns.